Information & Policies
These policies are enforced by Signet Education's administrative team, not by your tutor, coach, or consultant.
Please feel free to contact us directly in cases of extenuating circumstances or emergencies; we are happy to consider all reasonable exceptions to these policies.
Scheduling
How to book, change, and manage your sessions
1Session Scheduling
- All scheduling is done through our client portal.
- For urgent changes, please communicate directly with your tutor, coach, or consultant.
2Session Changes & No-Shows
- Signet requires 48+ hours' notice for:
- Rescheduling
- Changing session duration
- Cancellations
- Late changes (under 48 hours) incur full session charge.
- No-shows (15+ minutes late without notice) incur full session charge.
- Exceptions are considered case by case.
- Advance notice improves the chance of accommodation.
Billing
How invoicing, billable hours, and scheduled time work
1Invoicing
- US-based clients: Invoiced every two weeks for services delivered in that time period.
- Payment methods can be managed in our client portal.
- ACH payments returned due to insufficient funds incur a $10 fee.
- Late payments incur a penalty that will continue to accrue until the invoice is paid in full.
2Billable Hours
- All session time is billable.
- Offline work — including but not limited to essay editing, proofreading, and college research — is billable at the tutor's full rate.
- Stakeholder conversations beyond 15 minutes per week are also billable at the tutor's full rate.
3Billing for Scheduled Time
- Initial schedule set based on student's goals and needs.
- Sessions billed in full unless canceled 48+ hours in advance.
- Changes to session time or frequency require mutual agreement.
- Exceptions are considered on a case by case basis.
Working with Signet Staff
What to expect from our team
1Background Checks
- All Signet tutors must pass a background check before working with clients.
2Confidentiality
- Academic records, performance, and personal/billing information are strictly private.
- Client information is never sold, rented, or distributed.
3Graded Assignments
- Tutors help students prepare but do not complete assignments for them.
- Students should attempt work beforehand and identify specific challenges.
- Tutors will guide through similar problems or review tested concepts.
- This policy applies to homework, take-home/online exams, quizzes, and written work.
4Satisfaction Guarantee
- We offer a full refund if you are unsatisfied after your first session with a tutor, and we will continue working to find the right tutor for you.
- We offer no guarantees on results (grades, scores, college acceptances, etc.), but we are fully committed to client satisfaction.